Now more than ever, businesses have to be perfect. With the advent of social media and other platforms that allow information to spread fast, it’s easy to gain a bad reputation among customers. Businesses, both large and small, are held accountable for every single thing: from customer service to product quality.
Thankfully, we now have the technology to keep up with today’s incredibly tough business landscape. For instance, with Enterprise Resource Planning (ERP) software, businesses can make sure that the exact same transactional data flows through each and every department or process. With Customer Relationship Management (CRM) software, businesses can keep track of their leads and take calculated steps to turn them into loyal customers.
Certain software providers like NetSuite offer all of these solutions in one suite. We highly recommend getting in touch with one of the many NetSuite integration partner in Australia and asking about how these solutions can help your particular business model.
In this article, we’re going to talk a bit few different type of productivity software that can help your business stay ahead of the competition.
Enterprise Resource Planning software is especially suited for larger businesses that have multiple departments. ERP is essentially a vehicle for integration. It ties all of the different processes in a business to a common data structure or database. The result is that each and every one of these processes uses the exact same data fields, avoiding unnecessary duplication of data.
For example, imagine that your business manufacturers and distributes computers. In that case, you would have a separate manufacturing section (which deals with raw material purchasing, assembly, packaging…etc.) and a distribution section (which deals with things like shipment and warehousing…etc.). All of these different departments/process will likely rely on the same data.
If you had different databases for each of the processes involved in this scenario, then there would be a lot of confusion. For instance, the purchasing department and the shipping department might use different names for the exact same data field. This might lead to a ton of mistakes. For instance, the wrong component might be used to assemble a particular computer model or a product might be shipped to the wrong retailer.
An ERP software can prevent such errors by forcing all departments to use the exact same data.
A Human Capital Software is basically a one-stop Human Resources tool. From a single suite, you’ll be able to:
- Keep track of new hires
- Manage payroll
- Keep track of promotions
- Manage time-off requests…etc.
If you want a loyal customer base, then you must provide incredible customer service. In order to do this, you need to be able to keep track of all communications, orders, feedback, preferences…etc. pertaining to each and every one of your customers. If you have to keep a separate spreadsheet for all of these different data points, things will get pretty confusing and disorganized very quickly.
A Customer Relationship Management Software simply houses all of this data in one place.
And that’s three types of software that effectively tackles some of the toughest aspects of running a business: managing inter-departmental data flow, providing excellent customer and taking care of employees.